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Shopify销售产品要把稳哪些消费者珍视的信息??(二)

shopify律例消费者珍视法
2022/02/21
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产品机能、营销和定价申明

您关于产品的申明必须真实,,并且有书面证据支持!!!T谀承┕芟角,,司法也可能要求对所做申明进行充分且适当的测试!!!

凭据 Shopify 的可接受使用政策,,在营销产品时,,您不得糊弄或误导客户!!!

关于产品的受欢迎水平和可用性的申明应清澈正确!!!R蛏昝鞑徽坊蛐槲倍涤泻曰蛭蟮夹缘恼绞跏纠毯韵掠绞:::

  • 有限库存通知,,例如“仅剩 [x] 件商品”

  • 倒计时计时器,,例如“仅剩 [x] 小时”

  • 有关已采办特定产品的人数的申明,,例如“[x] 位买家今日已采办此产品”

欧洲商店的产品机能、营销和定价申明

若是您是位于欧洲或向欧洲消费者销售商品的商家,,则欧洲司法也合用于您!!!T诓坊、营销和定价申明中,,您必须在通过在线商店销售的产品的最终显示价值中蕴含 VAT 和进口关税!!!

从 2022 年 5 月 28 起头,,若是您要提供折扣或降价,,则必须明显批注产品之前的价值!!!

在向欧洲消费者销售产品之前,,请查看合用的消费者珍视律例,,例如以下指令:::

  • Directive 2005/29/EC on unfair commercial practices(关于不正当贸易做法的 2005/29/EC 号指令)

  • Directive 2019/2161/EU on the better enforcement and modernisation of Union consumer protection rules(关于更好地执行欧盟消费者珍视律例和使其现代化的 2019/2161/EU 号指令)

产品召回

您必要监控您发展业务的任何管辖区中的产品召回情况!!!

若是您此刻或从前销售的产品被召回,,则您必须立即从您的在线商店中删除召回的产品!!!

若是司法有要求,,您可能必要通知采办了召回产品的客户,,并奉告他们下一步措施!!!

您能够在线找到有关产品召回的特定信息,,例如以下当局网站:::

  • The Association of Southeast Asian Nations (ASEAN) Product Alerts(东南亚国度联盟 (ASEAN) 产品警报)

  • European Rapid Alert System for Dangerous Products (RAPEX)(欧洲危险产品急剧警报系统 (RAPEX))

  • The Organisation for Economic Co-operation and Development's (OECD) global portal on product recalls(经济合作与发展组织 (OECD) 全球产品召回门户)

  • United States online resource for recalls(美国关于召回的在线资源)

消费者珍视资源

您能够在线查找有关管辖区的消费者意识领导的特定信息,,例如以下资源:::

  • 澳大利亚竞争与消费者委员会

  • 加拿大消费者事务办公室

  • 欧盟电子商务领导

  • 新西兰消费者珍视

  • 美国消费者珍视局

Shopify商户官网原文详情:::


Product performance, marketing, and pricing claims

Claims you make about your product must be true and supported by documented evidence. In some jurisdictions, the law might also require an adequate and proper test of claims made.

Under Shopify's Acceptable Use Policy, you may not deceive or mislead customers when marketing products.

Claims about the popularity and availability of a product should be clear and accurate. Examples of tactics which could be deceptive or misleading if the claims are inaccurate or false, include the following marketing tactics:

  • limited stock notifications, such as "only [x] items left”

  • countdown timers, such as “only [x] hours left”

  • claims about how many people bought a particular product, such as “[x] people bought this product today”

Product performance, marketing, and pricing claims for European stores

If you're a merchant located in or selling to consumers in Europe, then European laws also apply to you. In your product performance, marketing, and pricing claims, you must include VAT and import duties in the final prices displayed for products sold through your online store.

Starting May 28, 2022, if you're offering a discount or price reduction, then you must clearly indicate the previous price of the product.

Before you sell to consumers in Europe, review applicable consumer protection regulations such as the following directives:

  • Directive 2005/29/EC on unfair commercial practices

  • Directive 2019/2161/EU on the better enforcement and modernisation of Union consumer protection rules

Product recalls

You're required to monitor product recalls in any jurisdiction where you conduct business.

If a product that you sell, or have sold in the past, is recalled, then you must immediately remove products that were recalled from your online store.

If it's required by law, then you may need to notify customers who purchased a recalled product and advise them of next steps.

You can find specific information online about product recalls, such as the following government websites:

  • The Association of Southeast Asian Nations (ASEAN) Product Alerts

  • European Rapid Alert System for Dangerous Products (RAPEX)

  • The Organisation for Economic Co-operation and Development's (OECD) global portal on product recalls

  • United States online resource for recalls

Consumer protection resources

You can find specific information online about a jurisdiction's consumer awareness guidelines, such as the following resources:

  • Australian Competition and Consumer Commission

  • Canada's Office of Consumer Affairs

  • Guidance on E-commerce in the European Union

  • New Zealand Consumer Protection

  • The United States Bureau of Consumer Protection

文章内容起源:::Shopify商户官方网站


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